Awards & Accreditations

Well•Spring Retirement Community is honored to be the recipient of the prestigious 2009 Pathways to Greatness Award presented by Larson Allen and LeadingAge (formerly the American Association of Homes and Services for the Aging). Well•Spring is one of only two North Carolina Continuing Care Retirement Communites ever to receive the Pathways to Greatness Award. In addition, Well•Spring is the only retirement community in the Triad to have both accreditation from the Commission on Accreditation of Rehabilitative Facilities/Continuing Care Accreditation Commission and the special licensure of the North Carolina New Organizational Vision Award.

Pathways to Greatness

Well•Spring was awarded the 2009 Pathways to Greatness award by Larson Allen and LeadingAge. This award is presented annually to one organization in the United States. Nancy Rehkamp, Larson Allen principal, states, “Well•Spring was a clear standout as a high quality, innovative organization from which other senior services organizations could learn a great deal.” Well•Spring’s path to greatness was derived from high employee and resident satisfaction scores, prudent financial management, a unique Growing Green initiative, its commitment to ensuring a diverse resident population and a high-level of community involvement and commitment.

CARF-CCAC Accreditation

In 2013, Well•Spring Retirement Community was awarded a five-year term of accreditation by CARF-CCAC. Originally accredited in 2003, this is the second CARF-CCAC accreditation that has been awarded to Well•Spring. An organization receiving a five-year term of accreditation has voluntarily engaged in a rigorous peer review process and demonstrated to a team of surveyors that it is committed to conforming to CARF–CCAC’s accreditation conditions and standards. Furthermore, an organization that earns CARF–CCAC accreditation is commended on its quest for quality programs and services.

The Continuing Care Accreditation Commission (CCAC) was founded in 1985 as the nation’s only accrediting body for continuing care retirement communities and similar organizations. In January 2003, CCAC merged with the Commission on Accreditation of Rehabilitation Facilities (CARF), a nonprofit accreditor founded in 1966 that touches close to 6 million individuals served in a wide range of human service organizations. For more information about the accreditation process, please visit the CARF website at or the CARF–CCAC website at

NC New Organizational Vision Award

In 2006 Well•Spring Retirement Community was the first facility awarded the North Carolina New Organizational Vision Award (NC NOVA). The NC NOVA is a special licensure designation awarded to nursing homes, adult care homes and home care agencies that meet voluntary higher standards for workplace culture. The program was created to aid long-term care facilities in improving the quality of care by attracting and retaining a qualified, well –trained and satisfied team of caregivers.

NC NOVA bases the designation on four areas: supportive workplaces, training, career development and balanced workloads. The Carolinas Center for Medical Excellence serves as the independent reviewer, deciding if the rigorous, comprehensive standards have been met. The designation is awarded by the North Carolina Division of Health Service Regulation, which is a division of the North Carolina Department of Health and Human Services.

Legislation that created NC NOVA was sponsored by the legislative Study Commission on Aging. The House Select Committee on Healthcare also endorsed NC NOVA. It was established under a national Better Jobs Better Care grant to the North Carolina Foundation of Advanced Health Program.

LeadingAge North Carolina

In 2014, Well•Spring Retirement Community was awarded the Excellence in Collaboration Award. This award recognizes creative collaboration within and among organizations for the purpose of addressing significant needs and/or expanding the possibilities for aging.

Other awards from LeadingAge North Carolina include:

  • Dietary Services Award – George Galvin (2010)
  • Nurse of the Year Award – Brenda Hanes (2009)
  • Nursing Assistant Award – Rachel Milner (2007)
  • Nursing Services Award – Kathy Norman (2006)
  • Community Service Award – Well•Spring’s Community Benefit Program (2005)
  • Nursing Assistant Award – Sue Crawford (2005)
  • Resident Services Award – Misti Byler (2003)
  • Trustee of the Year – T. Clyde Collins (2001)

North Carolina Health Facilities Fabulous 50

NCHCFA established the Fabulous 50 awards program to recognize nurse aides across North Carolina for excellence in care. 10 nominees are selected from five districts. One nominee per district is honored with the Nurse Aide of the Year award. Well•Spring recipients are:

  • Rita Ridenour (2007)
  • Sue Crawford (2005)

LeadingAge-Ziegler Graduate Fellowship Award in Strategic and Financial Planning

Stephen P. Fleming, CEO of Well•Spring Services, Inc., was the 2006 recipient of the LeadingAge-Ziegler Graduate Fellowship Award in Strategic and Financial Planning. This award allowed Mr. Fleming to attend a prestigious executive education program at a business school such as Harvard Business School, Wharton or Dartmouth’s Tuck School of Business. Mr. Fleming chose to attend the executive education program at Harvard Business School.

This award allowed Mr. Fleming the opportunity to develop integrated strategic management perspectives, explore advanced management concepts at a leading university, assess and acquire techniques for long-range organizational planning and strategy implementation, and apply this new knowledge to Well•Spring’s integrated strategic planning processes.

Well•Spring – UNCG School of Nursing Health Centers

Well•Spring joined as a partner in 2008 and is providing primary funding for the enhanced Health Centers, which provide on-site health screening, assessment and wellness-promotion to low-income residents of Greensboro Housing Authority’s public housing complexes for older adults: Gateway Plaza, Hall Towers and Stoneridge. The Health Centers are staffed by UNCG School of Nursing professors, students and allied professionals. The Well•Spring – UNCG School of Nursing Health Centers combine education and public service for Greensboro’s vulnerable older adults, and extend services available from the UNCG School of Nursing. The mission of the weekly Health Center sites is to prepare nursing students to care for older adults and vulnerable populations, to improve life expectancy outcomes, improve quality of life, and eliminate health disparity where possible. The mission will be carried forth by engaging residents in the promotion and education of good health practices and management of chronic illness by facilitating resident access to needed services and by encouraging the appropriate use of the healthcare system.

Appalachian State University

To promote interest and provide educational opportunities to individuals in the healthcare field, Well•Spring established the Well•Spring Retirement Community Scholarship in Healthcare Management at the Walker College of Business at Appalachian State University. This scholarship will provide assistance to future healthcare providers for many years to come in a crucial area where qualified candidates are in high demand.

North Carolina A&T State University, The University of North Carolina at Greensboro and Guilford Technical Community College

Well•Spring Retirement Community established four Endowed Scholarship Funds in Nursing at North Carolina A&T State University, UNCG and Guilford Technical Community College. These funds afford the schools the opportunity to attract and retain capable, deserving students pursuing a degree in Nursing. As a provider of healthcare services, Well•Spring recognizes the critical shortages facing the healthcare industry and believes that our financial support in this area of study benefits not only the individual students and the schools but our community and its rapidly growing senior population.

NC State Board of Examiners for Nursing Home Administrators (NCBENHA)

The primary purpose of the NCBENHA is to license nursing home administrators; however it is also responsible for developing, imposing and enforcing standards that must be met by individuals in order to be licensed as nursing home administrators. Former Governor Easley appointed Well•Spring Services, Inc., President/CEO, Steve Fleming, to NCBENHA. He was subsequently elected Chair of the Board to serve and represent over 40,000 nursing home residents, their administrators and the facilities in which they reside. In addition, two Well•Spring Retirement Community senior staff members donate time and expertise to serve as Preceptors and present educational sessions as they train aspiring Nursing Home Administrators.

LeadingAge North Carolina

LeadingAge North Carolina is the state association of not for profit providers that is dedicated to providing quality care, housing, community and related services to the elderly. Well•Spring Services, Inc. President/CEO, Steve Fleming, served as the Chair of the Board of Directors of LeadingAge North Carolina for 2008-2010.


LeadingAge is an association of not-for-profit aging services organizations dedicated to making America a better place to grow old, with a mission to expand the world of possibilities for aging. Its members touch four million lives every day and include 6,000 not-for-profit organizations representing the entire field of aging services, 39 state partners and hundreds of businesses, consumer groups, foundations and research partners. Well•Spring Services, Inc. President/CEO, Steve Fleming, serves as the Secretary of the LeadingAge National Board of Directors.


Community Benefit

Well•Spring Retirement Community is proud to support our community through sponsorships, financial donations and/or volunteer hours. Well•Spring’s approach is to collaborate and support existing agencies and organizations within the community. We believe these partnerships enable Well•Spring to reach a wide variety of the populations within the community.

Some of the organizations that Well•Spring supports with sponsorships, gifts and/or volunteer hours are:

  • Alzheimer’s Association
  • American Cancer Society
  • American Diabetes Association
  • American Heart Association
  • American Lung Association
  • American Red Cross
  • Arthritis Foundation
  • Bel Canto
  • Bell House
  • Carolina Theatre
  • Children’s Home Society of North Carolina
  • Community Foundation of Greater Greensboro
  • Doug Coley Foundation for Leukemia Research
  • Eastern Music Festival
  • Family Service of the Piedmont
  • Food Assistance, Inc.
  • FOX 8 Gifts for Kids
  • Friends for an Earlier Breast Cancer Test
  • Goodwill Industries
  • Greensboro & Greensboro Airport Rotary Clubs
  • Greensboro Ballet
  • Greensboro Beautiful
  • Greensboro Partnership
  • Greensboro Sports Council
  • Greensboro Symphony Orchestra & Symphony Guild
  • Greensboro Urban Ministry
  • Guilford County Schools
  • Guilford Green Foundation
  • Habitat for Humanity
  • HealthServe Community Health Clinic
  • Hospice & Palliative Care of Greensboro
  • Jewish Family Services
  • Junior League of Greensboro
  • Kiwanis
  • Leadership Greensboro
  • Lions Club
  • The Music Academy of North Carolina
  • Music for a Great Space
  • The National Conference for Community and Justice
  • National Multiple Sclerosis Society
  • Parkinson’s Disease Foundation
  • Shepherd’s Center of Greensboro
  • Triad Health Project
  • Triad Stage
  • United Arts Council
  • United Way of Greater Greensboro
  • The University of North Carolina at Greensboro
  • WFMY Food 2 Families
  • Women’s Only 5K Walk & Run